Sr. Associate - S&M; - Customer Success
Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help general enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Should be able to work in blended environment where able to cater both Inbound and Outbound calls
Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts
Attending Inbound calls and help customer in dispute resolution, making payments, sharing statement etc.
Provide payment plans basis customer requirement
Negotiate with customers to ensure they can make their account current
Strong analytical and accounting skills
Focus on team goals and successes,



not just individual goals and successes
Willingness to take additional training as suggested by management
Qualifications
Bachelors - Commerce
Bachelors - Economics
Bachelors - Finance
Masters - Business Administration
Masters - Business Analytics
Certifications
Certified Business Analysis Professional (CBAP) - Upgrad
Certified Implementation Specialist - Customer Service Management - ServiceNow
Customer Experience Certification (COPC) - COPC Inc.
Salesforce Certified Business Analyst - Salesforce
Required Skills
Business Development
Commercial Sales
Contract Management
Customer Experience (CX)
Customer Relationship Management (CRM)
Customer Service
Sales Forecasting
Sales Performance Management (SPM)
Sales Support
Additional Information
Additional Job Location
Job Type Regular
Master Skill List - S&M; - Customer Success
Remote Type - Office Work
Shift - Day Job (Mexico)
Why join Genpact?
Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
Make an impact - Help global enterprises solve business challenges that matter
Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity or physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
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📌 Sr. Associate - S&M - Customer Success 5B (Jalisco)
🏢 3301 EDMde CV
📍 Jalisco