Customer Support Specialist ll-After Hours (Monterrey)

Customer Support Specialist ll-After Hours (Monterrey)

12 oct
|
Uber Freight
|
Monterrey

12 oct

Uber Freight

Monterrey

About The Role
This role reports directly to the Associate Manager and focuses on supporting daily transportation operations, covering accurate planning, shipment execution, tracking, and documentation management through to final delivery. Key responsibilities include maintaining proactive communication with customers, carriers, facilities, and internal stakeholders, as well as monitoring shipment performance to resolve operational issues and maintain service levels. Additionally, the role involves updating transportation systems, tracking carrier KPIs, managing contingencies to minimize disruptions, and collaborating with internal teams to drive continuous process improvements and operational efficiency.

Schedule: Full Time

Job Type: On-site

Salary Type: Salaried

Req #: 3453

About The Role
This role reports directly to the Associate Manager and focuses on supporting daily transportation operations, covering accurate planning, shipment execution, tracking, and documentation management through to final delivery.



Key responsibilities include maintaining proactive communication with customers, carriers, facilities, and internal stakeholders, as well as monitoring shipment performance to resolve operational issues and maintain service levels. Additionally, the role involves updating transportation systems, tracking carrier KPIs, managing contingencies to minimize disruptions, and collaborating with internal teams to drive continuous process improvements and operational efficiency.

What The Candidate Will Do
- Monitor shipments and perform daily track-and-trace activities to ensure shipment visibility and on-time performance.
- Maintain accurate load status and shipment milestones within the TMS.
- Perform planning activities and ensure all orders are scheduled within required timelines.
- Review and resolve system exceptions, error corrections, and operational discrepancies.
- Coordinate with carriers to obtain shipment updates, documentation, and proof of deliver

📌 Customer Support Specialist ll-After Hours (Monterrey)
🏢 Uber Freight
📍 Monterrey

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