Job title: Customer Care Representative

Location: Monterrey, Mexico
Schedule: Onsite/Hybrid(after training you will have the opportunity to work from home 2days a week)

Reports to: Customer Care Manager

*IMPORTANT - Only applicationssubmittedin English will be considered, as this role requiresproficiencyin English.

*IMPORTANTE - Solo se considerarán las solicitudes enviadas enInglés, ya que este puesto requiere dominio delInglés.

Hempel , founded in Denmark in 1915, is a world-leading supplier of trusted coating solutions. Across the globe, our products protect and beautify buildings,infrastructureand other assets, and play an essential role in our customers' businesses. They help minimize maintenance costs, improve aesthetics, and increase energy efficiency.Throughour brands Hempel,Neogard, Crown Paints,Wattyland Farrow & Ball, weprovide solutions forthe Marine, Energy, Infrastructure and Decorative industries.

JobSummary: Hempel is looking for a committed Customer Service Representative to join our team As part of a integral leader in protective coatings,



you will play a key role in delivering exceptional service to our customers, ensuring their needs are met with efficiency and professionalism. If you are passionate about customer care and looking for an opportunity to contribute to a dynamic, international organization, we would love to hear from you

EssentialResponsibilities :
- Managing large customer inquiries including quotations, order placement, tracking, delivery status updates, productinformationand more.
- Addressing customer complaints promptly and efficiently.
- End to endcross-border sales order management in the ERP system including facilitation of on-time delivery, product substitutions, and invoicing.
- End-to-end return order management.
- Outbound and inbound customer communication.
- Support and /or drive resolution of non-technical customer complaints.
- Support customer data management.
- Ensure the upholding of local and global complian

📌 Customer Care Representative (México)
🏢 Hempel A/S
📍 México