Calavera New York is seeking a remote Customer Service Manager to own the customer experience, oversee order fulfillment, and lead a small team. You will handle pre-purchase inquiries, shipping issues, returns, and work with operations and marketing to maintain a luxury brand experience.
This is a remote contractor role based in Mexico, with responsibilities across email, chat, and phone. This role requires advanced English, US company experience, and hands-on use of Zendesk or Gorgias.
📌 Remote CX Lead for Luxury Jewelry — Customer Ops (Jalisco)
🏢 Calavera New York
📍 Jalisco
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