Are you a technical builder who is passionate about applied artificial intelligence and creating exceptional customer experiences? The Applied AI Solutions Architecture team within Amazon Web Services (AWS) is growing, and we are looking for a curious, collaborative Solutions Architect to help our partners in Latin America design and launch AI-powered customer experience solutions, including those built on Amazon Connect.
In this role, you will combine deep expertise in AI, machine learning, and contact center technologies with strong business acumen to architect solutions that solve real customer problems. You will drive the technical strategy for AWS partners in Latin America, helping them bring new AI-enabled customer experience offerings to market quickly. If you thrive at the intersection of applied AI and measurable customer impact, this is your opportunity to shape how partners deliver next-generation experiences in Latin America.
Key job responsibilities
- Lead the technical strategy for AWS partners in Latin America,
architecting applied AI and Amazon Connect solutions that improve how customers interact with businesses
- Collaborate with partners and internal go-to-market teams to design, validate, and deliver AI-powered customer experience solutions that meet specific business outcomes
- Develop and share best practices through technical content such as reference architectures, blog posts, workshops, and presentations at AWS events
- Provide technical guidance and mentorship to partner teams and the broader Solutions Architect community, creating enablement materials that raise the technical bar in Latin America
- Gather and translate customer and partner feedback into clear requirements for AWS product and engineering teams to strengthen the applied AI and Amazon Connect roadmap
A day in the life
Your morning might start with a deep-dive architecture review alongside a partner team building a generative AI solution on Amazon Connect for a retail custo
📌 Senior Applied AI, Partner Solutions Architect, Latin America, Applied AI Partner Solutions Architecture (Ciudad de México)
🏢 Amazon
📍 Ciudad de México
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