About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place
About the Role
As a Principal, Specialist Solutions Engineer, you will serve as a trusted advisor to our most strategic Public Sector customers in Mexico. You will combine deep industry knowledge with technical expertise to design solutions that deliver measurable value and transform how organizations engage with citizens. You'll use your service expertise to become a trusted advisor, highlighting how Service Cloud solves citizen service challenges and supports government and public administration digital transformation.
Responsibilities
- Partner with Account Executives and cross-functional teams to drive end-to-end solution engagements.
- Lead discovery sessions with customer executives (including C-level and IT) to assess business and service operations needs, uncovering key pain points and priorities.
- Design and deliver tailored presentations, demos, and solution concepts that align Salesforce and Service Cloud capabilities — including Data & AI, omni-channel contact center infrastructure, CTI, and workforce management — with customer outcomes.
- Clearly articulate Salesforce portfolio differentiation and advantages, ensuring customer confidence and removing technical objections throughout the sales cycle.
- Maintain a holistic understanding of the Salesforce portfolio to effectively position it, while keeping a specialized focus on Service Cloud.
- Lead pilots and Proofs of Concept (PoCs), providing technical g
📌 Principal, Specialist SE (Ciudad de México)
🏢 Leadout Capital
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.