Hospitality Coordinator

Empresa: The Handoff Tipo de empleo: Jornada completa Mexico

Descripción del trabajo - Hospitality Coordinator

Guests can book handpicked homes with a range of hotel-like amenities, including in-

person check-in and check-out, fresh linens and toiletries, and on-demand concierge

Some of your responsibilities will include the following:

GUEST EXPERIENCE (70% )

- Welcoming and checking out our Guests at the beginning and end of their stay
- Liaising with our centralized guest experience team to troubleshoot issues during the stays
- Booking services for our guests (I.e parking, airport transfers, etc.)
- Coordinating with the CGE team to ensure that we are always prepared in advance and can anticipate our Guests’ needs as much as possible
- Reviewing our Homes before the Guests arrive, liaising with Property Managers and Owners to quickly solve any problems before or during our Guests’ stay
- Maintaining a full inventory of materials we need to best look after our Guests
- Analyzing feedback and working with the team to improve services
- Scheduling our operations, housekeeping, and maintenance providers for home visits, and various tasks

PROPERTY MANAGEMENT (20%)

- Conducting home intakes to ensure properties meet Oasis standards




- Completing quarterly preventive maintenance checklist to upkeep our units properly
- Scheduling maintenance and cleaning services to remedy wear and tear
- Updating home information on Oasis PMS

OWNER AND PROPERTY MANAGERS RELATIONS (10%)

- Maintaining the day-to-day relationship with owners and supply partners
- Being the main point of contact for the Property Managers for buildings where we have Oasis Exclusive units
- Processing net-to-owner adjustments for tasks Oasis completed on behalf of owners/ supply partners

You:

- Speak excellent English and Spanish
- Have at least 2-year experience in Hospitality, and/or vacation rental homes
- Ideally have experience working with vacation home owners
- Know CDMX like the back of your hand. In fact, it's even better than the back of your hand, because who knows the back of their hand that well?
- Can multi-task
- Love to meet new people
- Are passionate about what you do
- Thrive under pressure

Your schedule:

- Flexible schedule to include, potentially, some weekends and holidays
- 40 hours per week as well as any additional check-ins and check-outs
- Required connectivity outside of office hours as hospitality never sleeps (don’t worry, we aren’t looking for a bunch of insomniacs)

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📌 Hospitality Coordinator (México)
🏢 The Handoff
📍 México