Position: Sr SRE - Site Reliability Engineer - ( AWS Certified )

LATAM Remote

Below JD for SRE We have requirement for Senior SRE (x2) with 8 years of relevant experience.

Working Hours – 5 PM to 1 AM EST (Mon – Fri)

About the Role & Team

We are expanding our Site Reliability Engineering (SRE) organization. This role is part of newly established offshore SRE teams that will work in close partnership with our US-based engineering teams to ensure the reliability, availability, and performance of critical production systems.

This is a high-impact, front-line operations role focused on real-time incident response, proactive prevention, and continuous automation. Every minute matters—our SREs act decisively to prevent service degradation and protect the customer experience.

What You’ll Do

- · Act as the first responder to alerts and production incidents, rapidly assessing severity and initiating mitigation actions
- · Serve as Incident Commander during major incidents, leading bridge calls with clarity and urgency
- · Drive root cause isolation within 30 minutes for critical incidents whenever possible
- · Communicate effectively across engineering, product, and leadership during high-pressure situations
- · Maintain a strong presence on incident bridges—this role requires confidence, ownership, and clear decision‑making

Proactive Reliability Engineering

Identify patterns, trends, and signals to prevent incidents before they occur

- · Continuously improve alert quality, reduce noise, and increase signal fidelity
- · Partner with engineering teams to enhance system resilience and reliability

Automation & Toil Reduction

Eliminate manual work by automating operational tasks, ticket handling, and repetitive workflows

- · Build and improve tooling across incident response, observability, and operations




- · Leverage AI-assisted development tools (e.g., Cursor, Claude) where they provide clear value

Platform & Systems Support Troubleshoot across a hybrid ecosystem including:

- · Cloud platforms (AWS, GCP, Azure)

Networking (connectivity, latency, DB access interruptions)

Diagnose and resolve issues across:

- · CDN and traffic management layers (Akamai, waiting rooms – plus)

Required Technical Skills & Experience Core Engineering & Operations

Strong experience in incident management and triage in production environments

- · Proven ability to troubleshoot complex distributed systems under pressure
- · Solid understanding of Linux systems administration (including performance, networking, NTP, etc.)
- · Hands-on experience with AWS core services (S3, Lambda, Load Balancers, ECS, EC2)
- · Familiarity with GCP and/or Azure environments
- · Experience operating in multi-cloud and hybrid environments

Containers & Orchestration

- · Understanding of containerized application architectures

Dev Ops & CI/CD

Strong knowledge of Dev Ops practices and CI/CD pipelines

Hands-on experience with:

- · Git Hub and/or Git Lab

Working knowledge of:

- · Java, Node.js, React-based applications

Understanding of database connectivity and dependencies across:

- · Oracle, MariaDB, MSSQL (no DBA ownership, but strong troubleshooting awareness required)

Networking

Strong foundational knowledge of:

- · Load balancing and network troubleshooting
- · Diagnosing connectivity issues between services and databases

Preferred Qualifications

Experience in large-scale enterprise (Fortune 500) environments supporting mission-critical applications

Prior experience as an Incident Commander or similar leadership role during outages

Familiarity with Akamai CDN and traffic management tools

Experience in high-volume, high-availability production environments

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📌 Site Reliability Engineer (México)
🏢 Infojini
📍 México