ABOUT THE ROLE

?? Location: Tecnoparque, Eje 5 nte., Azcapotzalco, CDMX

We are looking for a Bilingual Technical Support Agent to provide remote technical assistance to customers using high-speed fiber internet services. In this role, you will troubleshoot internet, WiFi, voice, and network-related issues while delivering an exceptional customer experience.

SALARIO

- Sueldo base mensual: MXN $20'000
- Pago quincenal.

KEY RESPONSIBILITIES

- Diagnose and resolve internet, WiFi, voice, and connectivity issues remotely.
- Guide customers through troubleshooting steps and provide clear technical support.
- Identify whether issues originate from customer equipment or network infrastructure.
- Reduce unnecessary technician dispatches through effective remote troubleshooting.

REQUIRED QUALIFICATIONS

- Previous experience in Technical Support, Help Desk, ISP, Telecommunications, Networking, or Technical Call Center environments.




- Strong troubleshooting and analytical skills.
- Ability to explain technical concepts in a clear and customer-friendly manner.
- Advanced English communication skills (B2 or higher).

PRESTACIONES

Prestaciones de Ley

- IMSS
- Infonavit
- Aguinaldo
- Vacaciones
- Prima Vacacional
- PTU (cuando aplique)

Beneficios extra

- Capacitación pagada.
- Oportunidades de crecimiento y desarrollo profesional.
- Programa de referencias con bono.
- Programas de reconocimiento al desempeño.
- Ambiente laboral inclusivo y multicultural.
- Desarrollo continuo en tecnologías de Fibra Óptica, Networking y Telecomunicaciones.

HORARIO

- Posición de tiempo completo.
- Disponibilidad para trabajar horarios rotativos, incluyendo fines de semana.
- Trabajo presencial.

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