Provide professional and empathetic telephone support and collection management, ensuring operational continuity, process compliance, and a positive customer experience, in line with F5 standards.
Main Responsibilities
- Handle inbound and outbound calls in English and Spanish.
- Manage collections, focusing on recovery, negotiation, and follow-up.
- Assist clients with inquiries related to tax services.
- Document interactions clearly and promptly in assigned systems.
- Meet quality, productivity, and compliance metrics.
- Adapt to different workflows (collections/customer service) as needed.
Required Profile (Hard Skills)
- Advanced English (C1) – essential.
- Native or advanced Spanish.
- Previous experience in collections, call center, or customer service (preferably in the financial, lending, or professional services sector).
- Proficiency in CRM or contact center systems (dialers, ticketing systems, etc.).
- Strong writing and documentation skills.
- Availability for on-site work – essential.
- Availability to work 30 hours per week, Monday through Saturday, with 5-hour shifts scheduled within the 7:00 a.m. to 6:00 p.m. operating window – essential.
Key Competencies (Soft Skills)
We seek candidates who excel in:
- Empathy and assertive communication for professional customer interactions.
- Objection handling and negotiation.
- Emotional intelligence and stress management.
- Responsibility and a strong sense of commitment.
- Operational flexibility and willingness to receive cross-training.
- Focus on operational continuity and teamwork.
- Ethics, confidentiality, and adherence to established processes.
Desired Experience
- 1 to 3 years of experience in collections or bilingual customer service as a base profile.
- 3 years for senior profiles, with greater autonomy and the ability to support operational contingencies.
Compensation & Benefits
- Salary: $9,452 MXN gross monthly.
- Grocery vouchers: after the probationary period.
- Statutory benefits.
- Growth opportunities and operational stability.
Schedule
- Workweek: 30 hours per week.
- Workdays: Monday through Saturday.
- Shift: 5 hours per day.
- Operating hours: Versátil scheduling within the 7:00 a.m. to 6:00 p.m. timeframe.
- Sunday: Day off.
General Information
Job Type: Part-time
Work Location: On-site
Sueldo: Hasta $9,452.00 al mes
Lugar de trabajo: Empleo presencial
📌 Agente de Servicio al Cliente Bilingüe (México)
🏢 F5 BPO Services
📍 México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.