Location: Mexico City Warehouse

About The Hershey Company The Hershey Company (NYSE: HSY) is an industry-leading snacks company known for making more moments of goodness through its iconic brands. With a strong portfolio across chocolate, confectionery, and salty snacks, Hershey delights consumers every day. Our beloved brands include Hershey’s, Reese’s, KitKat®, Dots Pretzels, Lesser Evil, Jolly Rancher, Twizzlers, Ice Breakers, and more.

At Hershey, we are committed to making a meaningful difference in the communities where we live, work, and do business. This commitment originated with our founder, Milton Hershey, and continues to shape who we are today.

Guided by our employee value proposition, Lead Today. Create Tomorrow, we empower our people to drive impact now while shaping what comes next. Our One Hershey mindset brings teams together across functions, geographies, and businesses, enabling us to operate with speed, collaboration, and shared purpose.

The Hershey Company is proud to be recognized as a top employer in the United States, reflecting our commitment to our people, culture, and purpose.

How will you fit in the big picture?

You will lead the LATAM Collaborative Planning, Forecasting and Replenishment (CPFR) model, translating customer demand, point-of-sale insights and commercial plans into timely supply chain actions. Through data analysis and close partnership with customers, Sales, Demand Planning and Customer Service, you will help improve in-stock performance, fill rate, inventory health and sales while building a more efficient value chain.

What will you do?

- Integrate CPFR KPIs, customer objectives, marketing strategies, promotional calendars, modular execution, sell-in/sell-out, innovation, seasonal activity and discontinuations into replenishment and forecast recommendations.

- Align Hershey forecasts with commercial strategy and customer demand, balancing pull and push approaches to reduce out-of-stocks and excess inventory.

- Optimize replenishment plans by evaluating store and distribution-center inventory, lead times,



ordering policies, safety stock and handling requirements.

- Identify and communicate short-term forecast, inventory and order-fulfillment risks; partner across functions to resolve challenges for everyday, seasonal and promotional demand.

- Represent Hershey with customer replenishment and category teams, recommend replenishment-setting changes, and develop actionable reporting on replenishment, days on hand, sell-in, sell-out and in-stock performance.

Minimum Requirements:

Experience: 3+ years of relevant experience in CPFR, forecasting, replenishment, customer supply chain, demand planning or a related CPG environment. Demonstrated ability to use data and KPIs to improve service, inventory and order-fulfillment outcomes.

Education: Bachelor’s degree in Business, Mathematics, Statistics, Supply Chain, Operations or a related field, or equivalent experience.

Required capabilities: Strong business acumen; knowledge of supply chain concepts and retail partner systems; advanced Excel and Power BI analytical skills; ability to build relationships across organizational levels and with customers; Spanish required; availability to travel. SAP knowledge and APICS or another supply chain certification are preferred.

Job Overview

This role functions as a skilled subject matter expert responsible for organizing and executing work that spans teams or functions and influences business performance. It independently manages complex customer service issues, processes, or projects that require intermediate practical knowledge. The role engages cross?functionally to coordinate solutions and elevate service quality.



It requires researching and resolving problems that are not immediately evident and applying best practices to drive improvements. The position also supports transformation efforts that impact customer experience and operational outcomes.

Accountabilities

1. Provide Advanced Customer Service Expertise The role delivers expert customer support across physical, remote, and virtual channels to resolve escalated or complex needs. The role applies deep functional knowledge and analyzes multiple factors to determine appropriate solutions. The role protects customer relationships and drives service excellence.

- Manage Complex Issues and End‑to‑End Service Processes The role oversees escalated issues, advanced order management activities, and post‑service support requiring independent decision‑making. The role ensures challenges with broader customer or business impact are handled efficiently and consistently. The role identifies patterns and communicates cross‑functionally to support timely resolution.
- Execute Projects and Processes with Cross‑Functional Impact The role organizes and implements projects or process work that influences customer experience and business outcomes. The role balances multiple deliverables and coordinates stakeholders to ensure alignment. The role supports improvements that strengthen operational effectiveness.
- Collaborate Across Teams to Improve Service Delivery The role partners with internal teams and external collaborators to share insights and coordinate end‑to‑end solutions. The role synthesizes information from multiple sources to inform recommendations. The role supports consistent, high‑quality service delivery.
- Apply Best Practices to Address Complex Problems The role researches, analyzes, and resolves issues that require consideration of multiple related factors and prior precedent. The role documents learnings and outcomes to inform future practices. The role supports continuous improvement and strengthens decision quality.

Minimum Education & Requirements

3+ years

📌 Assoc Mgr Customer Service (CPFR Latam) (Ciudad de México)
🏢 Hershey
📍 Ciudad de México