Job Title: Associate (Associate)

Location: Mexico, Mexico City

Job Summary:

We are seeking a dedicated and customer-focused Associate to join our team in Mexico City. The ideal candidate will possess strong customer service knowledge and a passion for delivering exceptional support to our clients. As an Associate, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our clients.

Responsibilities:

- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all clients.
- Actively listen to customer concerns and provide appropriate solutions in a timely manner.
- Maintain a thorough understanding of our products and services to effectively assist customers.
- Document customer interactions and feedback accurately in the system.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
- Meet or exceed performance metrics and targets set by the management.

Mandatory Skills:

- Proven experience in customer service roles,



demonstrating a strong understanding of customer needs and expectations.
- Excellent verbal and written communication skills in both English and Spanish.
- Strong problem-solving skills with the ability to think critically and act decisively.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficiency in using customer service software and tools.

Preferred Skills:

- Experience in a BPO, KPO, or Call Centre environment.
- Familiarity with CRM systems and customer support platforms.
- Ability to work collaboratively in a team-oriented environment.
- Multilingual capabilities are a plus.

Qualifications:

- High school diploma or equivalent; a degree in business or a related field is preferred.
- Minimum of 1-2 years of experience in customer service or a related field.
- Strong interpersonal skills and a customer-centric mindset.
- Willingness to work versátil hours, including evenings and weekends as needed.

If you are passionate about providing excellent customer service and are looking for an opportunity to grow within a dynamic team, we encourage you to apply for the Associate position in Mexico City.

📌 Associate (México)
🏢 Firstsource
📍 México