Make a difference for families while working from home!

We are looking for a friendly, dependable, and bilingual Virtual Desk / Customer Service Representative to join our growing customer service team!

At SafeSplash and SwimLabs Swim Schools, we help families build confidence and learn essential water safety skills. Our customer service team plays an important role in making sure every family receives a welcoming, professional, and positive experience.

This is a fully remote position for someone based in Mexico who is confident communicating in both English and Spanish and enjoys helping customers over the phone, through text messages, and by email.

We are looking for someone who is organized, patient, comfortable multitasking, and able to provide excellent customer service in a fast-paced environment.

What You'll Do

- Answer incoming customer calls, text messages, and emails in a friendly and professional manner.
- Make outbound calls to follow up with families, answer questions, and assist with customer requests.
- Help new families with class information, availability, enrollment, and scheduling.
- Assist existing customers with class changes, makeup lessons, cancellations, billing inquiries, and general account questions.
- Schedule appointments and follow up with prospective families regarding enrollment.
- Respond to customer concerns with patience, empathy, and a solution-focused approach.
- Provide accurate information about our programs, pricing, schedules, and policies.
- Maintain detailed and accurate customer account notes.
- Follow up on customer inquiries to ensure requests are addressed in a timely manner.
- Prepare, maintain, and submit reports as requested by management.
- Collect, organize, and track information to ensure reports and records are accurate and up to date.
- Complete additional administrative tasks and reporting assignments as needed to support daily operations.
- Use scheduling, messaging, and customer management systems to assist families.




- Work closely with our management team to resolve issues and maintain a positive customer experience.

What We're Looking For
- Fluent English and Spanish, both spoken and written.
- Strong communication skills and a friendly, professional phone presence.
- Previous customer service, call center, virtual receptionist, or remote support experience preferred.
- Comfortable handling both inbound and outbound customer calls.
- Ability to manage multiple conversations across phone, text, and email.
- Comfortable working with spreadsheets, organizing information, and preparing basic reports.
- Strong attention to detail and ability to complete assigned reports accurately and on time.
- Patient, dependable, coachable, and willing to learn.
- Comfortable working independently while staying connected with a remote team.
- Experience using CRM, scheduling, or customer service software is a plus.
- Reliable high-speed internet, a computer, a headset, and a quiet professional workspace.
- Ability to maintain consistent attendance and follow assigned schedules.

Schedule This is an ongoing remote independent-contractor opportunity supporting our U.S. swim school locations.
- Availability during U.S. Eastern Time business hours is required.
- Weekend availability may be required depending on scheduling needs.
- Consistent attendance, punctuality, and reliability are essential.
- Additional hours may become available based on performance, availability, and business needs.

Compensation: MX$85–MX$102 per hour

Compensation is based on relevant experience, English communication skills,



customer service abilities, and reliability.

This is a remote independent-contractor position.

Training & Growth

We provide training to help you succeed, including:

- Our swim school programs, services, and policies.
- Customer service expectations and communication standards.
- Scheduling, enrollment, and account management.
- Handling customer concerns and escalating issues.
- Preparing reports and completing administrative assignments.
- Using our phone, messaging, and customer management systems.

We value team members who take initiative, communicate clearly, pay attention to detail, and genuinely care about helping families. If you are bilingual, dependable, organized, and passionate about providing excellent customer service, we would love to hear from you!

Apply today to join our remote customer service team and help us create a positive experience for families every day.

Job Type: Contract

Pay: $85.00 - $102.00 per hour

Application Question(s)

- Describe your experience with billing, collections, overdue balances, or failed-payment follow-up.
- Please describe a time you collected payment or resolved an overdue customer balance while keeping the interaction professional.
- Our primary coverage is Monday–Friday 12:00 PM–8:00 PM Eastern Time, with weekend coverage 8:00 AM–4:00 PM Eastern Time. Please list the days and times you can work.
- Do you have reliable high-speed internet, a backup plan for outages, a quiet workspace, and a professional headset for customer calls?
- Please describe your spoken and written fluency in both English and Spanish, including the kinds of customer calls or written messages you have handled in each language.
- The contractor rate for this role is MX$85–MX$102 per hour (approximately $5–$6 USD/hour). Is this range acceptable to you?
- How many years of experience do you have handling inbound and outbound customer calls?

Work Location: Remote

📌 Bilingual Remote Virtual Desk / Customer Service Representative (English & Spanish) (México)
🏢 SwimLabs Westchester
📍 México