TCS is seeking an experienced BPM/Business Process Manager (Lead 1 / Lead 2) to support enterprise transformation, technology delivery, and operational excellence within a integral financial services environment.

We are seeking an experienced BPM/Business Process Manager (Lead 1 / Lead 2) to lead enterprise-wide process transformation and operational improvement initiatives. The role focuses on driving end-to-end business transformation, process optimization, stakeholder alignment, and delivery of strategic programs within Asset Management and Financial Services environments.

Key Responsibilities

- Lead multiple process transformation and optimization workstreams.
- Define and execute program strategies, roadmaps, and improvement initiatives.
- Design future-state processes and drive end-to-end process re-engineering.
- Establish KPIs and metrics to measure program effectiveness and business outcomes.
- Partner with business and technology teams to implement process and technology solutions.
- Drive change management, stakeholder engagement, and adoption activities.
- Manage risks, dependencies, governance, and executive communications.
- Foster a culture of continuous improvement and data-driven decision making.

Required Skills & Qualifications

- 10+ years of experience in Program Management, Process Transformation, BPM, or Operations Consulting.
- Strong expertise in Business Process Management (BPM), process re-engineering, and continuous improvement.




- Experience leading large-scale transformation programs and cross-functional teams.
- Proven ability to drive business process optimization using KPIs and metrics.
- Experience gathering and prioritizing business requirements and user stories.
- Knowledge of Agile delivery and Change Management methodologies.
- Strong stakeholder management, leadership, communication, and problem-solving skills.
- Asset Management or Financial Services domain experience preferred.

Preferred Skills

- Management Consulting or Transformation Leadership experience.
- Human-Centered Design / Design Thinking.
- Lean Six Sigma (Green Belt/Black Belt).
- Workflow Automation and Process Optimization.
- End-to-End Process Management Frameworks.

Location

Mexico City, Queretaro, Guadalajara or Monterrey.

Work Model

On-site.

Benefits:

- Major Medical Insurance.
- Dental Insurance.
- Life Insurance.
- Grocery Vouchers.
- Christmas Bonus.
- Vacation days according to Mexican labor law.
- Profit Sharing (PTU).

Other Considerations:

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives us to provide equal opportunities to all candidates who meet our required knowledge and competency needs—regardless of socio-economic background, race, color, national origin, religion, sex, gender identity, age, marital status, disability, sexual orientation, or any other characteristic.

📌 BPM/Business Process Manager (Lead 1 / Lead 2) (Ciudad de México)
🏢 Tata Consultancy Services
📍 Ciudad de México