Job Title: Business Analyst – CPQ / eCommerce

Location: (Mexico)Remote

Work Mode: Work from Home (Remote)

Employment Type: Contract

Role summary

Bridge business stakeholders and engineering for the Cisco Commerce CPQ Web Portal (trainable skills). You will turn quote-to-order business needs into clear, testable requirements and use AI assistants such as Copilot, Cursor or ChatGPT-class tools to speed up analysis, documentation and story writing.

Key responsibilities

- Gather, analyze and document business requirements for CPQ and eCommerce processes: product configuration, pricing, discounting, quoting, deal approvals, ordering, renewals and subscriptions.
- Run requirement workshops with sales operations, pricing, finance, partners and product teams.
- Write epics, user stories and acceptance criteria (Given/When/Then) and maintain a groomed backlog in Jira or Rally.
- Produce process flows, as-is / to-be maps, use cases and data mappings (Visio, Lucidchart, Miro).
- Use AI tools (Copilot, Cursor, ChatGPT-class assistants) to draft user stories, summarize meeting notes, analyze data, generate test scenarios and query code or APIs for impact analysis; validate every AI output before sharing.
- Perform gap and impact analysis for enhancements and upstream/downstream integrations (ERP, CRM, billing, order management).
- Write and validate SQL queries to analyze data and support defect triage.
- Support QA with test scenarios, coordinate UAT and obtain business sign-off.




- Take part in Agile ceremonies as the voice of the business, acting as proxy Product Owner when needed.
- Track and report on requirement status, risks and dependencies to stakeholders.

Must-have skills:
- 2-4 years / 5–7 years as a Business Analyst on enterprise IT applications.
- At least 2 years on CPQ (Salesforce CPQ, Oracle CPQ, SAP CPQ or custom CPQ) or eCommerce platforms covering quote-to-cash or order-to-cash.
- Strong knowledge of pricing, discounting, product configuration and approval workflows.
- Proven skill in writing user stories, acceptance criteria and functional specifications.
- Agile/Scrum experience with Jira, Rally or Azure DevOps; documentation in Confluence.
- Working SQL skills for data analysis and validation.

Mandatory:
- Hands-on use of AI assistants (GitHub Copilot, Cursor, Microsoft Copilot or equivalent) for requirement analysis, documentation and productivity in real project work.
- Excellent written and verbal communication; comfortable working with general, distributed teams.

Good to have:
- Understanding REST APIs and microservices, enough to read API specs (Swagger/OpenAPI).
- Experience with ERP/CRM integrations (Oracle EBS, Salesforce).
- Certifications: CBAP, CCBA, PMI-PBA, CSPO or SAFe.
- Exposure to B2B high-tech or networking product sales.

Education:
- Bachelor’s degree in Engineering, Computer Science, Business or a related field; MBA is a plus.

Feel free to let us know if you have any questions or need further clarification.

📌 Business Analyst – CPQ / eCommerce (México)
🏢 E-Solutions
📍 México