About Zensar Technologies

Zensar is a leading digital solutions and technology services company partnering with integral organizations on their digital transformation journey. A technology partner of choice, with strong track-record of innovation, credible investment in digital solutions and assertion of commitment to client’s success, Zensar’s comprehensive range of services and solutions enable clients achieve new thresholds of performance. Part of the $40 billion APAX Partners’ portfolio of companies, Zensar is uniquely positioned to help existing businesses run efficiently, manage legacy transformation and plan business growth through innovative digital platform. https://www.zensar.com

Working at Zensar

Working at Zensar is an enriching experience. While work is driven by innovation and passion, fun is taken seriously too. An open environment is encouraged making it easy to brainstorm with colleagues. Creative thinking is encouraged through time out activities. Moreover, the offices have been designed to foster creativity and communication, bringing a little bit of home into work every day. Zensar provides and a comprehensive benefit package for all fulltime employees.

Zensar is seeking an experienced Business Analyst on enterprise– CPQ (Salesforce CPQ, Oracle CPQ, SAP CPQ or custom CPQ) or eCommerce platforms covering quote-to-cash or order-to-cash). This is remote in Mexico.

Role summary:

Bridge business stakeholders and engineering for the Cisco Commerce CPQ Web Portal (trainable skills). You will turn quote-to-order business needs into clear,



testable requirements and use AI assistants such as Copilot, Cursor or ChatGPT-class tools to speed up analysis, documentation and story writing.

Key responsibilities:

- Gather, analyze and document business requirements for CPQ and eCommerce processes: product configuration, pricing, discounting, quoting, deal approvals, ordering, renewals and subscriptions.
- Run requirement workshops with sales operations, pricing, finance, partners and product teams.
- Write epics, user stories and acceptance criteria (Given/When/Then) and maintain a groomed backlog in Jira or Rally.
- Produce process flows, as-is / to-be maps, use cases and data mappings (Visio, Lucidchart, Miro).
- Use AI tools (Copilot, Cursor, ChatGPT-class assistants) to draft user stories, summarize meeting notes, analyze data, generate test scenarios and query code or APIs for impact analysis; validate every AI output before sharing.
- Perform gap and impact analysis for enhancements and upstream/downstream integrations (ERP, CRM, billing, order management).
- Write and validate SQL queries to analyze data and support defect triage.
- Support QA with test scenarios, coordinate UAT and obtain business sign-off.




- Take part in Agile ceremonies as the voice of the business, acting as proxy Product Owner when needed.
- Track and report on requirement status, risks and dependencies to stakeholders.

Must-have skills:

- 5–7 years as a Business Analyst on enterprise IT applications.
- At least 2 years on CPQ (Salesforce CPQ, Oracle CPQ, SAP CPQ or custom CPQ) or eCommerce platforms covering quote-to-cash or order-to-cash.
- Strong knowledge of pricing, discounting, product configuration and approval workflows.
- Proven skill in writing user stories, acceptance criteria and functional specifications.
- Agile/Scrum experience with Jira, Rally or Azure DevOps; documentation in Confluence.
- Working SQL skills for data analysis and validation.

Mandatory: hands-on use of AI assistants (GitHub Copilot, Cursor, Microsoft Copilot or equivalent) for requirement analysis, documentation and productivity in real project work. Excellent written and verbal communication; comfortable working with global, distributed teams.

Good to have:

- Understanding of REST APIs and microservices, enough to read API specs (Swagger/OpenAPI).
- Experience with ERP/CRM integrations (Oracle EBS, Salesforce).
- Certifications: CBAP, CCBA, PMI-PBA, CSPO or SAFe.
- Exposure to B2B high-tech or networking product sales.

Education Bachelor’s degree in Engineering, Computer Science, Business or a related field; MBA is a plus.

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📌 Business Analyst (México)
🏢 Zensar Technologies
📍 México