A company in the field of retail technology is hiring a Senior Retail Implementation & Delivery Lead to lead complex, customer-facing transformation projects across North America. This is a hands-on individual contributor role, based in Mexico, with 30%+ travel across Mexico and North America.

What you will do

- Lead retail software implementations from discovery and scope through testing, customer acceptance and go-live.

- Own project plans, milestones, dependencies, risks and issue resolution across several active customer projects.

- Turn fashion and apparel retail requirements into practical solutions with product and technical teams.

- Lead customer workshops, executive conversations and delivery reviews with clarity and confidence.

- Support discovery,



demonstrations and solution scoping during pre-sales.

What you bring

- Deep, hands-on experience in fashion and apparel retail, including planning, merchandising, allocation, replenishment or inventory optimisation.

- A record of personally delivering retail technology implementations at customer sites.

- Strong delivery judgment, customer presence and the ability to move complex projects forward without a large team.

- Experience managing competing priorities across multiple projects and ongoing customer relationships.

- Comfort working in a senior individual contributor role and travelling regularly.

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