Business Development Representative (BDR) – Automotive Service Scheduling | Remote, Mexico

Hirably Staffing is hiring on behalf of our client, a company that manages service-department communications for multiple automotive dealerships in the U.S. As a Service BDR, you'll be the first point of contact for customers scheduling vehicle maintenance and repair appointments, handling both inbound service calls and high-volume outbound follow-up, following a strict call process on every interaction.

COMPENSATION (choose your preferred scheme)

- Payroll: $19,900 – $23,900 MXN per month (gross), with all statutory benefits (prestaciones de ley)
- Direct Contractor: $25,000 – $30,000 MXN per month (net), 12 vacation days, 15 days of aguinaldo, and accounting support

WHAT YOU'LL DO

Inbound Service Calls

- Answer incoming service calls promptly and professionally
- Identify each customer's service needs, confirm required services, and schedule appointments according to dealership guidelines
- Follow each dealership's specific call flow and branding requirements

Outbound Service Calls

- Make follow-up calls for declined work, upcoming maintenance reminders, missed appointments, and overdue service opportunities
- Update customer records, log outcomes, and set accurate dispositions in the CRM

On every call, complete the full verification process:

- Brand the dealership, introduce yourself, and mention call recording when required
- Confirm whether the customer is scheduling today and whether they are new or returning
- Verify name spelling, phone number,



and email address
- Confirm vehicle (VIN), mileage, and service requests or recommended maintenance
- Ask for transportation preference (waiting, shuttle, loaner, etc.)
- Offer the first available appointment, reconfirm all details, and brand the dealership again when closing

KEY PERFORMANCE INDICATORS

- Outbound: 400 dials per full-time shift (50 dials per hour for part-time)
- Minimum 15% appointment set rate
- Inbound: minimum 50 calls per day
- 100% scheduling accuracy, with proper documentation and correct dispositions
- Consistent quality scores across all call metrics

WHAT WE'RE LOOKING FOR

- Advanced spoken English for live calls with U.S. customers
- Experience in call center, customer service, BDC, or appointment scheduling (automotive service experience is a plus)
- Ability to follow structured scripts and call flows without skipping steps
- High attention to detail and organization
- Ability to multitask across several systems (CRM, dialer, service schedulers)
- Strong typing and computer navigation skills
- Ability to sustain consistency in a very high-volume environment
- Openness to coaching and quick adaptation to changing client guidelines

EQUIPMENT

- We provide the equipment you need to work, including a dual-monitor setup
- You'll only need a high-speed, stable internet connection

WHY THIS ROLE MATTERS

You are the voice of the dealership's service department. Your accuracy and professionalism directly impact customer satisfaction, retention, and service revenue.

📌 Business Development Representative (BDR) – Automotive Service Scheduling | Remote, Mexico (México)
🏢 Hirably
📍 México