The Senior Manager - Controls & Compliance leads the independent E2E view of performance, quality, risk, and compliance across the Cash Office operating model. This role does not replace the execution teams that apply daily operational controls. It consolidates insights, identifies trends and emerging risks, aligns corrective and preventive action plans with accountable business areas, and partners with Store Operations, Asset Protection, Controllership, and R2R Leadership to provide decision‑ready visibility, strengthen accountability, and drive timely remediation.

Job Description

Key Responsibilities
- Design and lead the Cash Office Financial Controls Tower covering KPI and SLA performance, quality, rework, risks, controls, overages and shortages, and applicable tax requirements.
- Create an E2E view across Sales Reconciliation, Store Set Up, Journal Entry Close, and downstream exception handling to identify systemic risk and quality patterns.
- Define governance routines, risk thresholds, escalation criteria,



and standardized reporting for Walmart and Back Office service performance.
- Analyze recurring findings, control failures, late-close drivers, backlog, rework, and financial exceptions; translate trends into actionable business insights.
- Align corrective and preventive action plans with Store Operations, Retail Accounting, Controllership, Cash & Treasury, Electronic Payments, Financial Services, Product, Tech, and Back Office.
- Partner closely with Store Operations and Asset Protection teams across LATAM markets, together with the Corporate Cash Office Controls team, to align risk priorities, control expectations, market‑level action plans, and consistent remediation across the region.
- Monitor action‑plan execution, challenge overdue remediation, and verify that agreed actions address the identified risk or quality gap.
- Provide timely communication to Controllership, Asset Protection, Store Operations, R2R Management, and relevant Home Office stak

📌 Senior ManagerR (Ciudad de México)
🏢 Walmart
📍 Ciudad de México