Are you passionate about transforming complex data into clear insights that improve customer service and supply chain performance? As a Sr. Reporting & Analytics Analyst, you will turn data into meaningful business recommendations that support the North America Customer Service and Order-to-Delivery teams. You will collaborate with stakeholders across Supply Chain, Sales, Finance, IT, Distribution, and Integral Business Services to identify trends, solve operational challenges, and improve service effectiveness.

A Taste Of What You’ll Be Doing
- Reporting and Data Analysis — Develop, maintain, and validate recurring and ad hoc reports that transform operational data into actionable insights for the North America Customer Service and Order-to-Delivery teams.
- Business Intelligence and Automation — Build and enhance analytics solutions using Power BI, Excel, Power Query, Power Apps, and Power Automate to improve reporting capabilities and ways of working.
- Performance Insights and Problem Solving — Analyze complex data sets, identify trends and root causes,



troubleshoot reporting and data-quality issues, and recommend solutions that improve service, efficiency, and operational performance.
- Cross-Functional Partnership — Collaborate with Customer Service, Supply Chain, Sales, Finance, IT, Distribution, Transportation, and external service providers to understand business needs and resolve Order-to-Delivery challenges.
- Projects and Continuous Improvement — Support analytics projects, technology upgrades, system testing, and continuous improvement initiatives that strengthen controls, reduce costs, and enhance the customer experience.

We’re Looking for Someone With
- Bachelor’s degree in Business, Supply Chain, Analytics, Finance, Information Systems, or a related field.
- Experience in reporting, business analytics, customer service analytics, supply chain, shared services, or another process-driven environment.
- Strong analytical, troubleshooting, and problem-so

📌 Sr. Reporting (Santiago de Querétaro)
🏢 Kellanova
📍 Santiago de Querétaro