Gigamon is seeking a Technical Support Engineer to provide world-class support to customers and partners. You will work with Engineering, Sales, and Customer Success to resolve product issues, document resolutions, and contribute to knowledge base articles.
The role requires a customer-focused communicator who can troubleshoot complex problems, manage escalations, and participate in weekend/on-call rotations to support Elite customers. Fluency in English and Spanish is valued.
📌 Network & Security Support Engineer (Hybrid, Mexico City) (Ciudad de México)
🏢 Gigamon
📍 Ciudad de México
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