? Customer Service experience + Excellent English? We want to hear from you!
? We’re hiring across LATAM!
This opportunity is open to candidates located in Mexico, Peru, Argentina, Guatemala, and Honduras.
We’re currently looking for a Customer Care Manager to join our team! ?
This role is perfect for someone who enjoys working with people, solving problems, coordinating schedules, and delivering an outstanding customer experience.
? MUST-HAVES:
✅ 6 months to 1+ year of Customer Service experience within a BPO environment
✅ Excellent English communication skills: B2+ to C1 level
✅ Strong communication and organizational skills
✅ Ability to multitask and work in a fast-paced environment
✅ Proactive and detail-oriented mindset
? What will you be doing?
? Coordinating schedules and ensuring proper shift coverage
? Communicating with clients, families, and caregivers
❤️ Following up with clients and helping resolve concerns
? Managing schedule changes and last-minute staffing needs
? Supporting recruitment, screenings, and onboarding
? Keeping client and operational records organized and updated
? Nice to have: Experience in healthcare, home care, scheduling, staffing, or recruitment.