Key Responsibilities

- Lead Management: Promptly attend to and qualify prospects coming from our website, social media, and other digital platforms.

- Technical Consulting: Provide detailed information regarding our products, including dimensions, finishes, recommended uses, and inventory availability.

- Quoting & Follow-up: Prepare accurate price quotes and maintain consistent follow-up until the sale is finalized.

- Order Management: Manage customer orders from initial inquiry through fulfillment, ensuring accuracy, timely processing, and effective communication throughout the process.

- Sales Logistics: Coordinate with production and warehouse departments to verify lead times, stock levels, order status, and material transfers between locations.

- Client Relations: Maintain professional and effective communication with architects, designers, and end customers to ensure a premium customer experience.

- Vendor Coordination: Assist with communication and coordination with domestic and international vendors when required.

Requirements

- Age: 25 years or older.

- Experience: Minimum of 3 years of professional work experience, preferably in customer service, sales support, or order management.

- Customer Service & Order Management: Previous experience handling customer inquiries,



processing orders, and coordinating deliveries is highly desirable.

- International Business: Previous experience working with international vendors or coordinating international orders is a plus.

- Excel Skills: Proficiency in Microsoft Excel is preferred, as it is frequently used for reporting, order tracking, and daily operations.

- Digital Skills: Familiarity with CRM tools, WhatsApp Business, Microsoft Office, and professional email communication.

- Communication: Excellent written and verbal communication skills, with strong grammar, attention to detail, and the ability to explain technical information clearly.

- Language: Strong English communication skills, both written and spoken, with the ability to handle professional conversations and business correspondence.

- Mindset: Proactive, organized, detail-oriented, and solution-focused, with excellent time management skills and the ability to meet deadlines and sales targets.

We Offer

- Base Salary: MXN $16,000 per month.

- Benefits: All benefits required by Mexican labor law.

Job Type: Full-time

Pay: $12,000.00 - $16,000.00 per month

Language

- english? (Preferred)

Work Location: Remote

📌 Internal Customer Service and International Operations (México)
🏢 Marble Systems
📍 México