Prior support experience in finance/trading/risk preferred
Strong communicator, responsive and client focused
Detail oriented, able to triage issues under pressure
Quick learner, able to pick up system features and troubleshoot effectively using documentation and developer support
Some technical background preferred (SQL, scripting, Linux, AWS, K8s and etc.)
Curious, proactive and open to leveraging AI tools to improve support workflows
Responsibilities
Own support responsibilities, monitor platform alerts and respond to incidents promptly
Handle user queries and work closely with clients to resolve issues
Follow incident management procedures and escalate where needed
Maintain and update support documentation/runbooks and etc.
Background
Preferred: finance industry experience, ideally within trading or risk
Other Details
Must be able to work 9:00 AM to 5:30 PM CST timeframe for supporting the application The role will provide app/ platform support that consists of monitoring the platform, reporting issues, managing alerts, and resolving issues."
📌 Lead Software Engineer (Jalisco)
🏢 Virtusa
📍 Jalisco
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