About the Role We are seeking a dependable and customer-focused Level 1 IT Support Engineer with at least 3 years of experience to provide on-site technical support at a client's production facility. This role bridges the gap between remote IT support and advanced IT engineering teams by resolving hardware, software, and connectivity issues at the ground level. If you're a solution-driven IT professional who enjoys problem-solving and supporting users face-to-face, we'd love to hear from you.

What You’ll Do - Troubleshoot and repair hardware issues (PCs, printers, scanners, webcams, etc.) - Install and configure operating systems (Windows/macOS) and standard business applications - Set up and deploy new workstations, laptops, and mobile devices - Troubleshoot basic network connectivity issues (wired and wireless) - Assist with patching and cabling in data closets as needed - Support workstation moves, equipment relocations, and hardware upgrades - Maintain accurate records of physical assets and support documentation - Deliver excellent customer service and maintain professionalism during all on-site interactions What You’ll Deliver - Timely resolution of incident and service request tickets - Updated IT asset records and inventory - Clear documentation of support activities - Prompt issue escalation to Level 2 or 3 support as needed - Positive user satisfaction scores from on-site interactions What Success Looks Like - High percentage of issues resolved during the initial support interaction - Timely completion of all assigned service tickets - High user satisfaction ratings - Accurate documentation of IT assets and work performed - Timely response to on-site support needs - Strong collaboration with internal support and infrastructure teams What You’ll Bring Technical Skills - Proficiency with Windows 10/11 and basic macOS - Strong understanding of PC components, peripherals, and basic networking (TCP/IP, DNS, DHCP) - Experience with Microsoft 365 (Outlook, Teams, OneDrive) - Competency in remote support tools (e.g., TeamViewer, Microsoft RDP) - Familiarity with ITSM platforms (e.g., ServiceNow, Jira, Zendesk) Soft Skills - Excellent communication and customer service - Strong time management and problem-solving abilities - Adaptability, initiative, and attention to detail - Ability to work independently - Strong safety awareness Qualifications - Required: High school diploma or equivalent - Preferred: Associate's or Bachelor’s in IT, Computer Science, or related field - Certifications (Highly Preferred):

- CompTIA A+ - Microsoft endpoint management or device administration certifications (e.g., Microsoft 365 Certified: Endpoint Administrator Associate) Experience - Minimum 3 years of experience in help desk, desktop support, or Level 1 IT field support.
- Experience supporting users in a multi-site, field service, or on-site IT support environment is strongly preferred.
- Experience working in a manufacturing, industrial, production, or other safety-sensitive environment is preferred.




- Demonstrated experience troubleshooting hardware, software, operating systems, network connectivity, and peripheral devices.
- Experience supporting Windows-based environments, including Microsoft 365, Active Directory or Microsoft Entra ID, and endpoint devices.
- Ability to independently diagnose and resolve technical issues, prioritize service requests, document work performed, and escalate complex issues appropriately.
- Experience following established security, safety, and site-access procedures in a client-facing environment. Travel & Physical Requirements - Valid driver’s license and reliable transportation - Ability to lift and transport IT equipment weighing up to 50 lbs.
- Ability to crawl under desks and work in office and production environments.

Why Join

Us?

- Be part of a supportive, collaborative IT team - Work in a dynamic environment - Make a tangible impact through hands-on technical support - Advance your IT career with a role that values field expertise and problem-solving This role requires access to a client's industrial facility. Any offer is contingent on meeting the client's site safety, security, and background clearance requirements and passing a pre-employment drug screen. Only candidates who meet the qualifications and requirements of the position will be contacted.

📌 Level 1 IT Support Engineer (Field-Based) (Cuautla)
🏢 Mobiz
📍 Cuautla