- ServiceNow Engineer with proven expertise in delivering scalable, enterprise-grade ServiceNow solutions aligned with ITIL best practices.
- Highly proficient in platform configuration, customization, and automation to streamline ITSM processes and improve service efficiency.
- Strong experience integrating ServiceNow with third-party systems using APIs and MID Servers to enable end-to-end service management
- Trusted technical leader in complex implementations, upgrades, and platform optimization initiatives.
- Collaborative partner to Service Desk, L2/L3, and Governance teams, translating business needs into reliable, value-driven solutions.
Responsibilities
- Design, configure, and optimize ServiceNow solutions to support ITSM and enterprise service workflows
- Lead platform customization and automation initiatives to improve efficiency and user experience.
- Develop and maintain integrations with internal and external systems using APIs and MID Servers.
- Oversee CMDB architecture, data quality, and service mapping activities.
- Manage ServiceNow upgrades, releases, and platform health improvements.
- Provide technical leadership for complex incidents, problems, and change initiatives related to the platform. Collaborate with Service Desk, L2/L3 support, and Governance teams to align solutions with business objectives. Enforce platform standards, security, and best practices while mentoring junior engineers.