General Fasteners de Mexico is looking for a customer service representative / Material Planner to join our team in our Queretaro office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

Responsibilities:

Responsible for handling the account relationships

Receive and analyze customers’ requirements and forecast

Daily coordination of material shipments

Inform customers the status of open orders

Provide customers with documentation and tracking information of shipped orders

Work with Expediting to ensure on-time delivery from suppliers and recover customer-driven expedite costs

Reduction of Excess and Obsolete (360+ Days) Inventory

Receive customer quality claims and coordinate response with Quality and DMR coordinator

Track sales and inventory data related to accounts

Report on sales and inventory data related to accounts

Processing of quotation requests

Coordinate with Discrepant Material Coordinator to communicate inventory needs for rejected material and replacements

Responsible for direct ship authorization

Initiate Hot Sheets for Quality and Warehouse, as needed





Review parts for purchase complete and minimum buys with Supply Chain

Coordinate with New Part Coordinator to update MPS/DRP set-ups

Coordinate with Material Planners to ensure material is scheduled, as needed

Responsible to follow up with Supplier, as needed

Requirements:

Must have Bachelor degree or equivalent

At least 3 years of experience in customer service or materials planning

Fluent in both written and spoken English

Experience with Microsoft Excel & PowerPoint

Possess excellent communication skills including verbal, written and interpersonal

Focus on attention to detail and accuracy while meeting deadlines

Possess Fastener product knowledge (desired)

Possess knowledge of Epicor P21 ERP system (desired).

Demonstrated capacity to proactively handle multiple detailed tasks with frequent interruptions

Strong level of problem-solving skills

Interacts well with employees at all levels within the organization; able to build and maintain positive working relationships

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📌 Customer Service / Material Planner (Santiago Mexquititlán Barrio 1ro.)
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📍 Santiago Mexquititlán Barrio 1ro.