We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
About our client:
The largest privately owned homeowner association management company in the West, their goal is to customize their resources and services to the needs of their clients' communities so they can live the moments that matter in the best possible way.
As a Work Order Specialist , you will be responsible for:
Review and prioritize work orders to fix issues and make sure the right steps are being taken
Work order follow-up with vendors, managers, and homeowners via phone, e-mail, chat, and text
Communicate with homeowners to inform them of the status of work orders or get additional information
Process incoming e-mail work order updates from managers, vendors, and homeowners
Assist with e-mail communication and incoming calls during high call volume periods
Other projects as assigned
Work Schedule
Monday - Friday
Standard time: 10:00 a.m. to 7:00 p.m. CST MX
Daylight saving: 9:00 a.m. to 6:00 p.m. CST MX
This is a remote position, in case you get selected you'll need to visit our offices in CDMX or GDL on the first day.
Competitive Salary (According to experience).
Work Stability
Christmas bonus of 30 days (Aguinaldo).
12 vacation days after the first year.
IMSS.Major medical insurance since day 1
After the 3-month probation contract, we add the following:
Minor medical insurance (Clinic may vary according to your city).
Food vouchers (10% of the gross salary).
Restaurant tickets ($2,069 pesos).
Saving fund (8% of the gross salary).
Strong English skills (verbal and written)
At least 3 years of experience in a BPO or call center setting).
Previous experience handling tickets (from creation to closing).
Property management experience is a plus.
Familiarity with using Zendesk is preferred.
Strong typing skills (at least 30 WPM)
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📌 Work Order Specialist - WFH (Centro-Norte)
🏢 Gordian Staffing Careers
📍 Centro-Norte
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