Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

About the Role

We are seeking a Salesforce Developer (L2 Production Support Analyst) to provide production support and ongoing maintenance for Salesforce applications, including Sales Cloud, Service Cloud, and Marketing Cloud. This role combines hands-on Salesforce development with incident management, troubleshooting, and application support to ensure platform stability and performance.

Key Responsibilities

- Provide L2 production support for Salesforce applications across Sales Cloud, Service Cloud, and Marketing Cloud.
- Analyze, troubleshoot, and resolve production incidents within defined SLAs.
- Perform root cause analysis (RCA) and implement permanent solutions to recurring issues.
- Manage Salesforce users, roles, profiles, permission sets, sharing rules, and security configurations.
- Monitor application health and proactively identify potential risks or performance issues.
- Support deployments, enhancements, and system maintenance activities.
- Maintain technical documentation, RCA reports, and knowledge base articles.
- Participate in production support and on-call rotations as needed.
- Collaborate with cross-functional teams in Agile/Scrum environments.

Required Qualifications

- Hands-on experience with Sales Cloud and Service Cloud implementations.
- Strong knowledge of:




- Apex
- Lightning Web Components (LWC)
- Salesforce Flows
- SOQL/SOSL
- Triggers
- Visualforce
- Salesforce APIs (REST/SOAP)
- Salesforce Security Model
- Experience with source control and DevOps tools such as Git, Salesforce DX, VS Code, Jenkins, Copado, Gearset, Azure DevOps, or GitHub Actions.
- Experience working in Agile/Scrum teams.
- Strong problem-solving and production support experience.

Preferred Certifications

- Salesforce Platform Developer I (highly preferred)
- Salesforce Administrator

Ideal Candidate A hands-on Salesforce professional with a strong technical foundation, production support experience, and the ability to troubleshoot complex issues while ensuring system reliability and business continuity.

What you’ll love

Growth and Learning at Every Step Access continuous learning through internal academies, certifications, and mentorship. Explore career mobility across roles, industries, and geographies. Be part of a “school of excellence” where your skills resonate beyond the company.

Capgemini is an AI-powered integral business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries.

We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com

📌 Salesforce Developer (México)
🏢 Capgemini
📍 México