Position Objective

Provide specialized technical support and deliver training to Field Engineers, ensuring effective troubleshooting, diagnosis, maintenance, and operation of ATM equipment, as well as follow-up on regional projects and technical escalations.

Key Responsibilities

- Train and evaluate Field Engineers on equipment operation, troubleshooting, maintenance, and repair.
- Provide second-level technical support and address complex technical issues on-site.
- Monitor and follow up on local and regional projects across Latin America.
- Coordinate and escalate technical incidents with headquarters.
- Update technical documentation, training materials, and knowledge bases.
- Prepare reports on training results and the technical performance of Field Engineers.

Requirements Education: Bachelor's degree in Mechanical, Mechatronics, Industrial Engineering, or a related field.

Experience:

- 2+ years of experience in ATM and automation.




- 1+ year of experience in a management or similar position.
- Experience in banking services is preferred.

Technical Skills:

- ATM hardware: dispensers, acceptors, card readers, printers, etc.
- Module diagnosis and repair.
- Troubleshooting and on-site problem resolution.
- Windows, IT networking, and measurement instruments.
- XFS / hardware testing.
- Multivendor, Aptra, Agilis, and Probase.
- C++ and/or Java.
- Microsoft Office.

Languages:

- English: Advanced.

What We Offer

- Direct employment with the company.
- Statutory benefits plus additional company benefits.
- Professional growth and development opportunities.
- Productivity bonuses.

Sueldo: $22,000.00 - $25,000.00 al mes Lugar de trabajo: Empleo presencial

📌 Senior Technical Support Engineer (Lindavista)
🏢 GRG Banking Hong Kong
📍 Lindavista