Bilingual Service Desk Executive (100% Native English)
Work Mode: Hybrid, remote or on-site (based on performance)
Schedule: 12-hour day shifts with a rotating 4-days-one-week / 3-days-the-next-week pattern.
- working from 7:00 a.m. to 7:00 p.m. (CDMX), also on a rotating schedule: 4 days one week, 3 days the next (long shift rotation).
Do you have native-level English and a passion for solving tech issues with a customer-centric approach? Join our team! We are looking for a Bilingual Service Desk Executive who will serve as the first point of contact for users requiring technical support. We seek proactive individuals with excellent service attitude and flawless communication skills in English.
Responsibilities:
- Provide first-level technical support via phone, email, and/or chat.
- Log, categorize, and follow up on tickets using the management tool.
- Troubleshoot common software, hardware, network, and access issues.
- Escalate cases in a timely manner when necessary.
- Document solutions for the knowledge base.
Requirements:
- Native or 100% fluent English (spoken and written).
- At least 1 year of experience in help desk or technical support.
- Basic knowledge of operating systems (Windows/Mac), Office 365, networking, and ticketing tools (e.g., ServiceNow, Zendesk).
- Excellent communication skills, service-oriented attitude, and solution-driven mindset.
Nice to Have:
- ITIL, CompTIA A+, or other support-related certifications.
- Experience in corporate environments or service centers.
We Offer:
- Competitive salary
- Benefits above the law
- Flexible work model (based on performance)
- Ongoing training and career development
- A integral team with a great work environmen
Tipo de puesto: Tiempo completo Sueldo: $15,500.00 - $20,000.00 al mes
Beneficios
- Aumentos salariales
- Horarios flexibles
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Pregunta(s) de postulación:
- ¿expectativa economica?
- ¿último sueldo?
- ¿timpo de experiencia en Service Desk?o Call center ?
Idioma:
- Inglés Nativo (Obligatorio)
Lugar de trabajo: Empleo presencial
📌 Service Desk Analyst Inglés Avanzado (Cruz de Huanacaxtle)
🏢 Bridgevalor
📍 Cruz de Huanacaxtle
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