Vast.ai in Mexico is seeking a fast-paced, customer-facing L1 support specialist who can diagnose GPU rental issues, assist clients with AI workloads, and maintain calm, empathetic communication under pressure.
This remote, full-time role requires a strong grasp of Linux and Docker, excellent written English, and the ability to escalate to L2 when needed. You will balance high-volume chat and email tickets with clear status updates and thorough documentation.