Improvado is seeking a Technical Support Team Lead to design and ship the automation and AI layer that keeps our support fast, reliable, and scalable. You will lead a small team of Analysts, manage escalations, and own SLAs and post‑mortems.
Build AI-enabled agents and workflows using Claude Code, n8n, Make, and Zapier, integrate with engineering and product, and continuously improve knowledge bases and processes while coaching the team.
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📌 Remote Tech Support Team Lead: AI Automation & Leadership (Nezahualcóyotl)
🏢 Improvado
📍 Nezahualcóyotl
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