Job Description
This role is based in GCC Mexico and is responsible for shaping and executing the Process Excellence agenda across North America and LATAM for GBS SCM + Order Management. This role defines the "Ideal State" process across every sub-tower, spanning People, Process and Digital, using Value Stream Mapping to translate current-state pain points into a clear 3-Year Transformation Roadmap. This role partners directly with North America and LATAM Business Partners, Business Units and the GCC Mexico team to cascade and drive execution of that roadmap, ensuring the zones deliver and exceed GBS and Company objectives on productivity, expansion and business value.

Lead the design of the North America and LATAM Ideal State blueprint across every SCM sub-tower, covering People, Process and Digital, using Value Stream Mapping to identify current-state gaps and define adecuado + future-state design

Translate the Global GBS SCM 3-Year Transformation strategy into a clear, actionable roadmap for North America and LATAM

Partner directly with North America and LATAM Business Partners, Business Units and the GCC Mexico team to cascade the transformation roadmap and drive adoption on the ground

Lead Continuous Improvement and Operational Excellence initiatives across SCM processes, identifying opportunity area where we lack an established precedent/WoW

Shape recommendations on GBS Expansion opportunities for North America and LATAM, identify where new capability should be added to drive productivity

Support the Digital transformation agenda for the zone, working with Global GBS Capabilities to prioritize adoption aligned to the 3-Year Roadmap

Act as an advisor and challenger to Business Partners and GCC teams, influencing ways of working and driving change management

Job Description




This role is based in GCC Mexico and is responsible for shaping and executing the Process Excellence agenda across North America and LATAM for GBS SCM + Order Management. This role defines the "Ideal State" process across every sub-tower, spanning People, Process and Digital, using Value Stream Mapping to translate current-state pain points into a clear 3-Year Transformation Roadmap. This role partners directly with North America and LATAM Business Partners, Business Units and the GCC Mexico team to cascade and drive execution of that roadmap, ensuring the zones deliver and exceed GBS and Company objectives on productivity, expansion and business value.

Lead the design of the North America and LATAM Ideal State blueprint across every SCM sub-tower, covering People, Process and Digital, using Value Stream Mapping to identify current-state gaps and define ideal + future-state design

Translate the Global GBS SCM 3-Year Transformation strategy into a clear, actionable roadmap for North America and LATAM

Partner directly with North America and LATAM Business Partners, Business Units and the GCC Mexico team to cascade the transformation roadmap and drive adoption on the ground

Lead Continuous Improvement and Operational Excellence initiatives across SCM processes, identifying opportunity area where we lack an established precedent/WoW

Shape recommendations on GBS Expansion opportunities for North America and LATAM,



identify where new capability should be added to drive productivity

Support the Digital transformation agenda for the zone, working with Global GBS Capabilities to prioritize adoption aligned to the 3-Year Roadmap

Act as an advisor and challenger to Business Partners and GCC teams, influencing ways of working and driving change management

Qualifications

Bachelor’s (required) /Master’s (Preferred) degree in Logistics, Supply Chain, Business Administration or Engineering.

8+ years of SCM experience spanning both operational delivery and process transformation.

Experience working in GCC or regional roles similar to CoE.

(Preferred) Experience leading/participating in Value Stream Mapping exercises

Strong knowledge of Order management, S&OP;, Logistics and Supply Chain principles

Experience working across North America and/or LATAM markets

Track record of driving process improvement

Strong knowledge of SCM software and analytics tools

FMCG background preferred

Strong problem-solving skills to address complex challenges and find effective solutions.

Excellent communication and stakeholder management skills- including engagement with senior leadership.

Strong project management skills to lead multifunctional project teams.

Focus on continuous improvement and driving operational excellence in supply planning.

Establishing & Maintaining Positive relationships with internal and external stakeholders.

Functional experience in FMCG industries is helpful

Location(s)
Mexico City - Antara Tower A - 5th Floor - Local Office

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

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📌 Group Lead, GBS - SCM Process Excellence (NA & LATAM) (Nezahualcóyotl)
🏢 Kraft Heinz
📍 Nezahualcóyotl