teva pharmaceuticals in mexico city seeks an it service desk agent to advise and guide end users on a broad range of it products, tools and services. You will follow incident handling processes, verify entitlements, troubleshoot, and resolve or route tickets to the right resolver teams in a 24/7 general operations setup.
the role requires english proficiency, a cs/engineering degree with it certificate, and 1–3 years of service desk experience.
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📌 Global it service desk specialist (México)
🏢 Teva Pharmaceuticals
📍 México
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