Hospitality Coordinator Empresa : The Handoff Tipo de empleo : Jornada completa Mexico Descripción del trabajo - Hospitality Coordinator Guests can book handpicked homes with a range of hotel-like amenities, including in- person check-in and check-out, fresh linens and toiletries, and on-demand concierge Some of your responsibilities will include the following: GUEST EXPERIENCE (70% ) Welcoming and checking out our Guests at the beginning and end of their stay Liaising with our centralized guest experience team to troubleshoot issues during the stays Booking services for our guests (I.e parking, airport transfers, etc.) Coordinating with the CGE team to ensure that we are always prepared in advance and can anticipate our Guests’ needs as much as possible Reviewing our Homes before the Guests arrive, liaising with Property Managers and Owners to quickly solve any problems before or during our Guests’ stay Maintaining a full inventory of materials we need to best look after our Guests Analyzing feedback and working with the team to improve services Scheduling our operations, housekeeping, and maintenance providers for home visits, and various tasks PROPERTY MANAGEMENT (20%)



Conducting home intakes to ensure properties meet Oasis standards Completing quarterly preventive maintenance checklist to upkeep our units properly Scheduling maintenance and cleaning services to remedy wear and tear Updating home information on Oasis PMS OWNER AND PROPERTY MANAGERS RELATIONS (10%) Maintaining the day-to-day relationship with owners and supply partners Being the main point of contact for the Property Managers for buildings where we have Oasis Exclusive units Processing net-to-owner adjustments for tasks Oasis completed on behalf of owners/ supply partners You: Speak excellent English and Spanish Have at least 2-year experience in Hospitality, and/or vacation rental homes Ideally have experience working with vacation home owners Know CDMX like the back of your hand. In fact, it's even better than the back of your hand, because who knows the back of their hand that well? Can multi-task Love to meet new people Are passionate about what you do Thrive under pressure Your schedule: Flexible schedule to include, potentially, some weekends and holidays 40 hours per week as well as any additional check-ins and check-outs Required connectivity outside of office hours as hospitality never sleeps (don’t worry, we aren’t looking for a bunch of insomniacs) #J-18808-Ljbffr

📌 Hospitality coordinator (Tijuana)
🏢 The Handoff
📍 Tijuana