- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)

Experience

- Minimum 5 years of ServiceNow development experience
- Minimum 2 years of hands-on experience implementing ServiceNow ITOM Event Management in a production enterprise environment
- Experience with Event Management deployments from design through go-live and post-production support
- Experience working with large-scale monitoring and observability platforms

Key Responsibilities

Event Management Implementation

- Design, configure, implement, and maintain ServiceNow Event Management solutions.
- Configure Event Management architecture, event ingestion patterns, and operational dashboards
- Develop and maintain Event Rules, Alert Management configurations, and Event Processing Rules.
- Configure alert correlation,



alert suppression, de-duplication, and noise reduction mechanisms.
- Implement Event-to-Incident automation and event-driven workflows.

Integrations

- Integrate ServiceNow Event Management with third-party monitoring and observability tools such as:
- Dynatrace
- AWS CloudWatch
- Other enterprise monitoring solutions
- Develop and maintain integrations using:
- REST APIs
- SOAP Web Services
- MID Servers
- Webhooks
- IntegrationHub
- Scripted APIs

Required Technical Skills

- ITOM Event Management , Alert Management
- CMDB , Discovery ,Service Mapping (preferred)

#J-18808-Ljbffr

📌 Senior ServiceNow ITOM Event Management Engineer (México)
🏢 Pyramid Consulting
📍 México