Softgic is seeking a Level 2 IT Support Specialist with 6+ years in IT support, ideally within an MSP, to deliver expert technical support for Mac/macOS, Google Workspace, SaaS platforms, networking, and cybersecurity tools. The role emphasizes strong client communication and problem-solving while handling multiple client accounts in a remote or hybrid environment.
You will troubleshoot and document incidents, administer Google Workspace or Microsoft 365, and collaborate with Tier 1 and Tier 3
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📌 Mac-First Level 2 IT Support Engineer (MSP) (Ciudad Juárez)
🏢 Softgic
📍 Ciudad Juárez
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