Stand8 provides end-to-end IT solutions and staffing services to enterprise partners across North America, with operational presence in Mexico supporting a wide range of technology, engineering, and business roles.
We are seeking a trilingual IT Helpdesk Analyst fluent in Japanese, English, and Spanish to join our dynamic support team. This role is adecuado for someone who thrives in a fast-paced IT environment and is passionate about solving user issues efficiently and professionally. The right candidate will bring experience in Help Desk or Service Desk operations and will support onsite users for a major media and entertainment company in Guadalajara, Mexico.
Key Responsibilities
- Provide Level 1 and Level 2 technical support to end users.
- Troubleshoot Windows and Mac OS issues, application problems, and network connectivity concerns.
- Support Dell and Mac hardware.
- Perform new device setups, refreshes, imaging, and configuration.
- Work directly with end users to configure laptops according to their preferred settings.
- Provide application support for the O365 suite, Outlook,



and Adobe.
- Deliver professional customer service and phone support.
- Document and manage support requests through ServiceNow.

Qualifications
Required:
- Experience: 1-5yrs+
- Enterprise experience preferable (experience supporting larger organizations)
- Help desk/call center experience (must have)
- Great Customer Service / Phone Skills
- New Device Setups or Refresh
- Providing troubleshooting for Windows and Mac OS, and network connectivity issues
- Dell and MAC hardware
- Troubleshooting Level 1 and Level 2 issue
- OS - intermediate to advanced knowledge and troubleshooting for Windows 10 & Mac OS
- Networking (basic to advanced TCP/IP troubleshooting, connecting machines to network)
- Experience performing Device Setup and Imaging.
- Working directly with end users to configure their laptop to their preferred settings.
- Troubleshooting Level 1 and Level 2 support issues
- Serv

📌 IT Helpdesk Analyst (Centro)
🏢 Stand8 Technology Consulting
📍 Centro