Hospitality Coordinator Empresa : The Handoff Tipo de empleo : Tiempo completo Mexico
Descripción del trabajo - Hospitality Coordinator Guests can book handpicked homes with a range of hotel-like amenities, including in-
person check-in and check-out, fresh linens and toiletries, and on-demand concierge
Some of your responsibilities will include the following:
GUEST EXPERIENCE (70% ) Welcoming and checking out our Guests at the beginning and end of their stay
Liaising with our centralized guest experience team to troubleshoot issues during the stays
Booking services for our guests (I.e parking, airport transfers, etc.)
Coordinating with the CGE team to ensure that we are always prepared in advance and can anticipate our Guests’ needs as much as possible
Reviewing our Homes before the Guests arrive, liaising with Property Managers and Owners to quickly solve any problems before or during our Guests’ stay
Maintaining a full inventory of materials we need to best look after our Guests
Analyzing feedback and working with the team to improve services
Scheduling our operations, housekeeping, and maintenance providers for home visits, and various tasks
PROPERTY MANAGEMENT (20%) Conducting home intakes to ensure properties meet Oasis standards




Completing quarterly preventive maintenance checklist to upkeep our units properly
Scheduling maintenance and cleaning services to remedy wear and tear
Updating home information on Oasis PMS
OWNER AND PROPERTY MANAGERS RELATIONS (10%) Maintaining the day-to-day relationship with owners and supply partners
Being the main point of contact for the Property Managers for buildings where we have Oasis Exclusive units
Processing net-to-owner adjustments for tasks Oasis completed on behalf of owners/ supply partners
You: Speak excellent English and Spanish
Have at least 2-year experience in Hospitality, and/or vacation rental homes
Ideally have experience working with vacation home owners
Know CDMX like the back of your hand. In fact, it's even better than the back of your hand, because who knows the back of their hand that well?
Can multi-task
Love to meet new people
Are passionate about what you do
Thrive under pressure
Your schedule: Adaptable schedule to include, potentially, some weekends and holidays
40 hours per week as well as any additional check-ins and check-outs
Required connectivity outside of office hours as hospitality never sleeps (don’t worry, we aren’t looking for a bunch of insomniacs)

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📌 Hospitality Coordinator (Ciudad de México)
🏢 The Handoff
📍 Ciudad de México