Mandatory requirement for experienced candidates:

- 12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.

- Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)

- Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business

- Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.

- Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions

- Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.

- Basic networking knowledge

Time Management Skills

- Being proactive and show the utmost respect for customer’s time

- Good time management, ensuring all contacts with customers add value

- Ability to Multitask

📌 Technical Support Executive (Ciudad de México)
🏢 Bull-It Solutions
📍 Ciudad de México