As a Technical Support Specialist, you will be responsible for supporting customers using Geotab and EnVue telematics solutions. This role requires someone who is comfortable with technology, troubleshooting, customer communication, and working with data.
You will assist clients with platform support, device troubleshooting, database validation, reporting, integrations, and API-related tasks while ensuring excellent customer service.
Responsibilities
- Provide technical support for Geotab and EnVue telematics platforms
- Assist customers with troubleshooting GPS devices, telematics systems, and software issues
- Create and manage reports using Excel and telematics platforms
- Work with databases for data validation and management
- Support API integrations and basic troubleshooting for connected systems
- Help customers understand platform functionalities and best practices
- Identify issues and provide timely solutions
- Escalate technical issues when needed
- Maintain strong customer relationships through excellent support
- Document cases, solutions, and technical processes
- Collaborate with internal teams to improve customer experience
Requirements
- Experience in Customer Support / Technical Support
- Good computer knowledge and troubleshooting skills
- Strong knowledge of Microsoft Excel (filters, formulas, reports, data management)
- Basic understanding of databases
- Basic understanding of APIs and coding concepts
- Strong problem-solving mindset
- Proactive and self-driven attitude
- Strong communication skills
- Team player with a strong sense of responsibility
English Requirements
- English speaking, reading, and writing required
- English proficiency: 75% – 80% minimum
Preferred Qualifications
- Basic SQL knowledge (a plus)
- Basic API testing knowledge (Postman or similar tools is a plus)
Job Types: Full-time, Permanent Work Location: Hybrid remote in Monterrey, N. L.