US Customer Care Dispatch Agent I | Job Title: US Customer Care Dispatch Agent I | Job Type: Full-time (Hybrid) | Location: Guadalajara, Jal. | Salary: $15,000 $18,000.00 MXN Gross / Month

About the Role
Join our team at CARESTREAM as a US Customer Care Dispatch Agent I You will play a pivotal role in coordinating field service technicians, scheduling service events, and ensuring high levels of customer satisfaction for our US clientele.

Key Responsibilities
- Dispatch and assign service calls to field engineers based on customer urgency and geographical locations.
- Monitor ticket queues to ensure SLA compliance and resolution tracking.
- Communicate with clients, technicians, and internal teams regarding appointment schedules.
- Log all interactions and update ticket status accurately in the CRM system.

Requirements
- Advanced / Fluent English proficiency (written and spoken).
- Bachelor's degree (undergraduate) or high school diploma.




- Up to 2 years experience in customer support service.
- Dispatch, or call center operations is a plus.
- Proficiency in customer service platforms (SAP & C4C systems) and MS Office.
- Strong problem-solving ability and composure under fast-paced scenarios.
- Schedule flexibility within a 18x7 shift coverage of 8 hrs shifts.

Benefits & Compensation
- Base Salary: $15,000 $18,000.00 MXN Gross / Month
- Annual Variable Performance Bonus
- Food Vouchers
- Savings Fund
- Major Medical & Life Insurance & Dental Plan
- Above the law Christmas Bonus
- Vacations as stated by law + above the law vacation Premium
- Pension Plan
- Hybrid Work Model & Paid Leave Programs

US Customer Care Dispatch Agent I Zapopan, Jalisco, Mexico

📌 Us Customer Care Dispatch Agent I (Jalisco)
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📍 Jalisco