At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. At Genesys, we are redefining how the world's largest enterprises engage with their customers through AI-powered experience orchestration, and this role plays a key part in deepening those relationships and scaling impact within existing customers. As an Account Director, Enterprise, you will operate as a strategic partner to C-level stakeholders, aligning business priorities with CX transformation initiatives and ensuring continuous value realization. Success in this role comes from identifying expansion opportunities, increasing platform adoption,



and positioning Genesys as a core enabler of customer experience and AI-driven innovation across multiple business units. This opportunity is part of a talent pool for future enterprise roles in Mexico, targeting top-performing account managers who excel at growing strategic accounts and driving long-term customer value. Build and maintain strong relationships with C-level stakeholders (CEO, CIO, CTO, COO) to position Genesys as a long-term strategic partner
Lead complex commercial conversations, including renewals, expansions, and contract negotiations
Collaborate with pre-sales, consulting, customer success, and partners to deliver value-driven solutions and ensure successful outcomes
Drive executive engagement and account governance to ensure alignment, transparency and long-term success
10+ years of experience in enterprise account management within software, SaaS, cloud, or customer experience solutions
~ Experience managing complex c

📌 Performance Account Director (Ciudad de México)
🏢 Genesys
📍 Ciudad de México