Administrative Assistant & Transaction Coordinator
Location: Remote, Mexico
Employment Type: Full-time
We're looking for a warm, polished, and highly organized Administrative Assistant & Transaction Coordinator to support a U.S.-based concierge case management firm that guides older adults and their families through senior living transitions and clinical care coordination. You'll own each client's move from first intake through move-in day, stay connected with families long after, and keep the owner's day running smoothly.
Our clients often reach us during a stressful moment, like a hospital discharge or a family deciding what comes next, so every call and email you send needs to feel calm, kind, and capable. Full training is provided on the senior living and healthcare side; we're hiring for communication skills and organization. You'll work U.S. Pacific business hours alongside the owner and U.S.-based partners, so a confident, friendly phone presence in English matters as much as your follow-through.
Benefits and Compensation
Permanent Work from Home
Paid Time Off




Monthly Performance Bonus
Annual Bonus
Health Allowance
Internet Allowance
What you'll do
Transaction Coordination (Intake to Move-In):
Run each client's move end to end: complete intake, set up the client file, coordinate tours, paperwork, assessments, and move-in dates with senior living communities, and schedule movers, medical equipment delivery, and other move-day vendors. Track every open item and deadline, and escalate issues early.
Client & Family Communication:
Serve as the day-to-day point of contact for clients and their families by phone and email, sending clear, timely updates so everyone always knows what happens next.
Post-Move Follow-Up:
Make scheduled check-in calls after move-in and continue long-term follow-up, logging every touchpoint and flagging any concerns about a resident's adjustment, care, or satisfaction to the owner.
Referral Partner Relationships:
Become a trusted voice to

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