seeking experienced l3 production support engineers for exciting remote projects in guadalajara and mexico city

we are looking for skilled l3 production support engineers with a minimum of 3 years of relevant l3 production support experience to join a dynamic team within a leading integral organization. This role involves providing advanced production support, resolving complex l3 issues, implementing code fixes, performing root cause analysis, and contributing to the continuous improvement of java-based applications and enterprise platforms.

key responsibilities:

- provide l3 production support and resolve complex production issues through detailed analysis.

- troubleshoot incidents, implement code fixes, and perform rigorous testing.

- support java applications and production servers running on cutting-edge platforms.

- perform root cause analysis (rca) and implement corrective actions.

- collaborate with development teams to improve application stability and performance.

- develop new functionalities that support evolving business requirements.

- automate provisioning and access management processes.

- participate in requirements gathering, design discussions, and implementation alongside cross-functional teams.

- contribute to continuous improvement and continuous delivery initiatives.

technical skills required:

with 3+ years of experience as an l3 production support engineer ,



you should be proficient in the following technologies:

- strong hands-on experience with core java

- experience working on java technology stack projects

- strong knowledge of sql

- experience with splunk for debugging and log analysis

- experience with git

- hands-on experience with servicenow and workflow processes

- experience with aws (preferred)

- experience performing l3 production support

- ability to successfully complete a coderpad coding assessment

qualifications:

- bachelor's degree or higher.

- 6–9 years of overall software development experience.

- fluent in english (advanced – c1/c2 ).

- strong communication, leadership, teamwork, empathy, and commitment.

- understanding of agile methodologies is a plus.

- aws certification is an advantage.

location & schedule:

- remote position.

- preferred candidates located in guadalajara or mexico city

- monday to friday, 09:00 – 18:00 .

- advanced english skills are mandatory.

- only candidates currently residing in mexico will be considered.

benefits:

- attractive salary + premium benefits
- performance bonuses, grocery coupons, and savings are found.
- aguinaldo, premium vacations, and vacations paid
- sgmm medical insurance, family, and life insurance.

candidates must include their compensation expectations in their applications and resumes in english.

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📌 Production support engineer l3 (java) - 2832 (México)
🏢 Xideral
📍 México