SpotOn is seeking a Support Expert I to deliver frontline software and technical support for restaurant POS systems and peripherals. You will document interactions, assist customers with configuration, and escalate complex issues to Tier 2, while maintaining a positive client experience across phone, chat, and email.
You’ll work with cross-functional teams to improve processes and knowledge resources, contribute to self-service tools, and demonstrate empathy and ownership in every interaction.
📌 Frontline POS Support Specialist I (Ciudad de México)
🏢 SPOTON
📍 Ciudad de México
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