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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France

The Learning Manager is responsible for designing, implementing, and managing training programs to enhance the skills and performance of hotel staff. This role involves assessing training needs, developing curriculum, conducting training sessions, and evaluating outcomes to ensure employees have the knowledge and skills required to deliver exceptional guest service. The Learning and Development Manager collaborates with department heads to ensure training aligns with the hotel’s goals and quality standards.

Key Responsibilities

- Training Program Development: Design and implement training programs for new hires, ongoing employee development, and management training.
- Needs Assessment: Identify training needs through job analysis, career paths, and consultation with department heads to align with operational goals.
- Training Delivery: Conduct engaging training sessions, workshops,



and seminars for staff across all departments, using a variety of instructional methods.
- Evaluation and Feedback: Monitor training effectiveness by gathering participant feedback and measuring improvements in employee performance.
- Onboarding Coordination: Develop comprehensive onboarding programs to help new employees integrate successfully into the hotel culture.
- Compliance Training: Ensure all employees complete necessary compliance and safety training in line with hotel policies and regulations.
- Record Keeping: Maintain accurate records of employee training activities, certifications, and progress for audit and evaluation purposes.
- Continuous Improvement: Stay updated on industry trends and best practices in hospitality training to continually enhance the hotel’s learning programs.

Qualifications

- Bachelor’s degree in Human Resources, Education, Hospitality Management, or a related field.
- Proven experience in training or learning and development, preferably within the hospitality industry.
- Excellent communication, presentation, and organizational skills.
- Ability to design and deliver engaging training content.
- Strong problem-solving skills and a collaborative, team-oriented approach.

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📌 Training Manager (Cabo San Lucas)
🏢 Hyatt Hotels
📍 Cabo San Lucas