TIDAL is hiring a Customer Support Specialist (eCommerce) for a technology company that helps creators run online shops and memberships. You will support customers through Zendesk, handling orders, shipping, refunds, replacements, memberships, and account concerns.
You will investigate issues, provide clear and empathetic responses, and escalate when needed. This remote, independent contractor role requires 2-4 years in customer support and strong English communication.
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📌 Remote eCommerce Support Specialist (Zendesk) (Ciudad de México)
🏢 Tidal
📍 Ciudad de México
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