At One&Only;, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Cradled on the cusp of the Baja Peninsula, One&Only; Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Aboutthe Job

At One&Only; Palmilla, the Stewarding Manager plays a critical role in supporting the Food&Beverage; operation by ensuring the highest standards of cleanliness, sanitation, food safety, and operational efficiency across all kitchens, stewarding areas, restaurants, bars, and banquet facilities.

Thispositionisresponsibleforleadingthestewardingteam,managingoperatingequipmentinventories,controllingdepartmentalexpenses,overseeingstrategicreplacementprogramsforchina,glassware,silverware, andkitchenequipment, andensuringcompliancewiththeresort’s Food Safety Management System(FSMS)certificationandallfoodsafetyregulations.

The Stewarding Managerpartnerscloselywith Culinary, Food& Beverage, Engineering, Purchasing, Finance, and Human Resourcestomaintainexceptionalstandardswhileoptimizingcostsandsupportingtheoverallguestexperience.

About You

The idóneo candidateisahands-onleaderwithstrongoperationalknowledgeofluxuryhospitalitystewardingoperations. You arehighlyorganized,detail-oriented, andpassionateaboutmaintainingworld-classcleanliness, safety, andfoodhygienestandards.

Youpossessexcellentleadershipandcommunicationskills,theabilitytomotivateanddevelopteams, and astrongunderstandingofcostcontrol,inventorymanagement, preventivemaintenance, andfoodsafetysystems.

Youthrivein afast-pacedluxuryenvironmentandconsistentlydemonstratea proactiveapproachtoproblem-solving,operationalexcellence, andcontinuousimprovement.

Key Dutiesand Responsibilities Leadership& Team Management

Organizeand leadthe Stewardingteam,coordinatingdailyactivitiesthroughsupervisorsand shiftleaders.

Recruit, interview,train, coach, anddevelopteammembersinaccordancewithcompanypoliciesandprocedures.

Ensureadequatestaffinglevelsbasedonoperationalneedsandapprovedstaffingguidelines.

Monitorattendance,productivity, groomingstandards, andcompliancewithcompanypolicies.

Foster a positive andcollaborativeworkenvironmentfocusedonteamwork,accountability,



andcontinuousimprovement.

Food Safety &Sanitation;

Ensurecompliancewithallhygiene,sanitation, andfoodsafetystandardsthroughoutallstewardingandkitchenareas.

Maintaincompliancewiththeresort's Food Safety Management System(FSMS)certificationrequirements.

Supportinternalandexternalaudits,inspections, and correctiveactionplanswith Hygiene Manager

Develop,implement, and monitordaily,weekly,monthly, anddeep-cleaningprogramsusingstandardizedchecklists.

Conductdailyinspectionsofallareasunderresponsibilitytoensurethehigheststandardsofcleanlinessandorganization.

Operational Support

Maintainallkitchens,stewardingareas, restaurants,bars, andbanquetfacilitiesinoptimaloperatingcondition.

Coordinatewith Culinaryand Food& Beverageteamstosupportalloperationalrequirements.

Attend BEOmeetings,pre-conventionmeetings, andoperationalplanningmeetingsasrequired.

Ensureproperhandling,storage,cleaning, andmaintenanceofalloperatingequipment.

E vents&Internal; Functions Support

Overseeand supportthesetup,execution, andbreakdownofbanquetevents,weddings,conferences,outdoorfunctions, andspecialresortevents.

Coordinatewith Banquets, Food& Beverage, Culinary, and Event Servicesteamstoensureallstewardingrequirementsarefulfilledforeachevent.

Ensuretheavailability,cleanliness, transportation, andproperhandlingofalloperatingequipmentrequiredforeventsandfunctions.

Workcloselywiththe Stewarding Supervisor and/or Chief Stewardresponsibleforsetupsandlogisticstoexecuteeventrequirementsefficientlyandaccordingtoestablishedtimelines.

Managestaffingplansandstewardingresourcestosupportbanquetoperationsandlarge-scaleevents.

Coordinateequipmentmovementandstoragebeforeand aftereventswhilemaintaininginventorycontrol andminimizingbreakage.

Supporttheplanningandexecutionofinternalcelebrations,colleagueevents,recognitionprograms,townhalls,wellnessactivities,holidayfestivities, andotheremployeeengagementinitiatives.

Ensurealloperationalrequirements,equipmentneeds,sanitationstandards, andlogisticalarrangementsforinternaleventsarecompletedsuccessfully.

Collaboratewith Human Resourcesanddepartmentalleaderstosupportemployeeeventsand resort-widecelebrations.

Monitorevent-relatedequipmentusageandidentifyopportunitiestoimproveefficiency,organization, andcostcontrol.

Inventory&Asset; Management

Conductregularinventoriesofoperatingequipmentincludingchina,glassware,silverware,kitchenutensils, andbanquetequipment.





Monitorinventorylevelsandimplementstrategiestoreduceloss,breakage, andmisuse.

Preparemonthlybreakageandlossreportswithrecommendationsforimprovement.

Managereplacementprogramsforglassware, china,silverware, andotheroperatingassetstomaintainestablishedstandards.

Controlstewardingdepartmentalexpenses andcleaningsupplyconsumptionthrougheffectiveplanningandmonitoring.

Developandmanagetheannual CAPEX planrelatedto Food& Beverageoperatingequipmentandstewardingassets.

Monitor andstrategicallyamortizeoperatingequipmentinvestmentsandreplacementcosts.

Analyzeoperationalexpenses andidentifyopportunitiesforcostoptimizationwithoutcompromisingqualityorservicestandards.

Preparepurchaserequisitionsand supportbudgetforecastingactivities.

Ensureproperstewardshipofcompanyassetsandresources.

Administration

Preparemonthlyworkschedulesandstaffingplans.

Monitorattendancerecordsanddepartmentalproductivity.

Processpurchaserequisitions,maintenanceworkorders, andcleaningsupplyrequests.

Maintainaccuraterecordsofinventories,inspections, training, andoperationalreports.

Followuponmaintenancerequeststoensuretimelycompletion.

Cross-Functional Collaboration

Coordinateandmaintaineffectivecommunicationwith Food& Beverage, Culinary, Engineering, Finance, Purchasing, Human Resources, and Securitydepartments.

Supportoperationalprojects,specialevents,renovations, andopeninginitiativesasrequired.

Participateincontinuousimprovementinitiativesthatenhanceoperationalefficiency,foodsafety,sustainability, andguestsatisfaction.

Requirements

Minimum3-5yearsofexperiencein a Stewarding Manager, Chief Steward,orsimilarleadershiprolewithinaluxuryhotelorresortenvironment.

Strongknowledgeoffoodsafetyregulations,sanitationstandards, and HACCPprinciples.

Experienceworkingwith Food Safety Management Systems(FSMS) andauditprocesses.

Provenexperiencemanagingoperatingequipmentinventoriesandreplacementprograms.

Knowledgeofbudgeting,costcontrol, CAPEXplanning, and expensemanagement.

Strongleadership, coaching, andteamdevelopmentskills.

Experiencewithscheduling,staffing, and laborproductivitymanagement.

Abilitytoworkcollaborativelywithmultipleoperationaldepartments.

Proficientin Microsoft Office and hotelmanagementsystems.

Excellentorganizationalandcommunicationskills.

Bilingual English and Spanishpreferred.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories. #J-18808-Ljbffr

📌 Stewarding manager (San José del Cabo)
🏢 Kerzner International
📍 San José del Cabo